News & Events

Following our last statement issued on 23rd March  there have been ongoing developments with the Coronavirus outbreak.

We wish to inform customers that as a result of the decision made by the Government some of our stores are now fully closed.

The stores that are open are as follows:

  • Heron Foods
  • Bargain Buys
  • Boots
  • Holland & Barrett
  • Superdrug
  • Specsavers – by appointment only for emergencies
  • Indoor market (Larvin’s Larder, Colledges Butchers, Nigel’s fish) 9am – 1pm only
  • The Fruitarian

All non-essential stores are now closed and will remain closed until further notice.

From Wednesday 25th March the centre opening hours will be 8.30am – 5.30pm until further notice.

Access is restricted into the centre – customers are only able to enter the centre via the bus station doors. Entry is monitored by a security officer on the door who will control the numbers. This may result in queues so we ask for patience and understanding whilst we practice this social distancing rule. Our car park is also close during this period.

We have also implemented queue systems set out by distance markers outside each shop along with distance markers in each store.

We must stress that customers who visit the centre do so for essential purposes only.

The Shopping Centre had fully prepared for this situation and the Idlewells team will be on duty to keep you safe and keep the centre clean whilst you use those essential stores. However, please note that our public toilets will remain closed during this time to allow our team to focus their efforts on safety and cleanliness standards. 

We and our retailers will continue to follow all Government guidance and attempt to reopen once advised by the Government when it is safe to do so. 

We ask that all our customers and employees follow the guidelines from the Government so that we can all stay safe during this time.

We are unable to anticipate any timescales on how long this imposed partial lockdown will be in place for. Please keep an eye on our Facebook page and our website for further information and announcements.

We apologise for the inconvenience however we must remain vigilant and ensure we do our utmost to prevent the spread of the virus.

This is a fast-moving situation and we will continue to take the best advice from the relevant authorities and will update customers and employees with any further developments.

We hope all our customers keep safe and well, and we really do look forward to seeing you when full service resumes again in the near future.