News & Events

Following our last statement issued on 6th March, there have been ongoing developments with the Coronavirus outbreak.

We wish to inform customers that we are still open and trading as of 17th March. All our stores remain open and none have immediate plans to close.

Please keep an eye on our Facebook page for further information and announcements before you make any trips to avoid disappointment.

We continue to follow all Government guidance and will remain open unless we are forced to close. If this is the case then we will advise on Facebook and our website.

Our pharmacies are still open as of 17th March and are still taking regular deliveries of essential medicines. Please be aware that each pharmacy may be putting their own restrictions on the number of stock customers can purchase at their own discretion. For further guidance, please contact the pharmacies directly.

Other stores at the centre continue to take regular deliveries of varying stock however, each store may put restrictions on amounts per customer at their own discretion.

We have been made aware that we’ll be closing today however this is not the case and can confirm we will remain open unless advised otherwise by the Government.

We wish to remind you that our centre and retail staff have been asked to self isolate if they have any form of symptoms to prevent the spread of the virus. We also ask customers to act with similar caution and if anyone has any symptoms which include cough and/high temperature not to enter the centre.

As part of Idlewells’ ongoing commitment to health and safety procedures, the shopping centre has taken a number of precautionary measures to prevent the spread of the virus and to protect the health of our shoppers and employees.

The shopping centre has installed hand sanitisers at each entrance for the public to use which has been promoted on the companies Facebook page to over 12,500 followers.

From an operational perspective, there is an increased frequency of cleaning regimes, especially at ‘touch points’ such as door handles, car park payment kiosks, visitor signing in screens and public toilets and the Idlewells team now use higher strength cleaning products as part of their daily cleaning duties.

The company has placed information leaflets supplied by the Government in public toilets which include washing hands for a minimum of 20 seconds.

This is a fast-moving situation and we will continue to take the best advice from the relevant authorities and will update customers and employees with any further developments.