News & Events

Idlewells is set to enforce a no e-cigarette policy from 1st September 2019 – following recent consumer feedback which called for a clean air zone at the popular shopping destination.
No official bans on vaping and e-cigarettes are enforced by UK law in public spaces, although more and more venues such as shops, train stations, bars and restaurants are now enforcing their own restrictions as part of wider clean air policies.
Idlewells has taken the decision as part of its wider commitment to its customers and communities and as a result of customer feedback. The ban will take effect from the 1st September – although shoppers will still be able to use electronic cigarettes outside the boundaries of the centre.

Speaking about the decision, Idlewells’ Centre Manager Chloe O’Donnell, said, “The health and safety of the general public of Sutton-in-Ashfield, as well as our employees, is our priority first and foremost,”

“We want to promote a clean air zone within our centre where shoppers can feel relaxed and are not potentially deterred by e-cigarette fumes. Our customers range from the elderly to children and families – so complete inclusivity is crucial. We want everyone to feel like they can walk around the centre in complete comfort,”

Recent customer feedback to centre staff has prompted the move, which asked for a full ban on electronic cigarettes and similar devices. Messaging around the centre will remind shoppers of the impending ban from the 1st – 31st August prior to the changes coming into force from the beginning of September.

“Feedback received from customers has been unanimously in favour of this move and we must listen to our customers,” adds Chloe.

“We appreciate that those using e-cigarettes might not welcome the news, however, the use of these devices will still be possible outside of Idlewells Shopping Centre for those who wish to use them.”